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SecurityCoverage Opens New Wisconsin Office
Builds upon success of Midwest-based customer service model
CEDAR RAPIDS, IA, March 05, 2010 /Iowa PR News/ -- SecurityCoverage today announced an expansion of its operations with the opening of a second office in Westby, Wisconsin. SecurityCoverage provides a robust suite of security, backup, portal, and customer support services to individual users through a nationwide partnership group of Internet Service Providers (ISPs), telecommunications and cable companies, and financial institutions.
Following a strong 2009 performance, the company is expanding with the addition of a second call center office in Westby, Wisconsin. The Wisconsin office will become operational by March 22, 2010 and already has an initial team selected. "We're proud to not only support and grow Westby's local economy, but the expansion also provides additional support to our growing Wisconsin customer base and enhances the company's disaster recovery with a redundant center for core operations," states Robert O'Dell, President and CEO, SecurityCoverage, Inc.
SecurityCoverage already provides various services to approximately twenty ISPs in Wisconsin, and is looking to expand upon that base with a focus on its ISP Support Services.
SecurityCoverage's ISP Support Services give companies the ability to understand why their customers are calling, daily insight into what type of service they are being provided, and a direct way to interact with ISP cases and resolution.
Additional features of the SecurityCoverage ISP Support Services include:
• True 24/7/365 live call answering
• Fully branded call answer with dedicated queue
• Support for all dial tone, dial-up, broadband, IPTV, VoIP, and wireless issues
• Technically knowledgeable staff, allowing for greater one-call resolution
• Real-time, web enabled interactive case details
• Detailed reporting including customer history, top call drivers, daily call stats, and much more
• Upsell SecureIT, TotalTech, and Online Backup on behalf of the ISP.
About SecurityCoverage
SecurityCoverage provides fully managed, fully supported, corporate-style desktop computing security and technical support services to individual users through a partnership group of Internet Service Providers, telecommunications and cable companies, and financial institutions across the nation. Based in Cedar Rapids, Iowa, the privately owned company offers a one-stop shop suite of web-based products and services, designed to drive revenue and promote customer loyalty. These products and services give individual users the same level of "hands-free" support, "hands-free" protection, and convenience large corporations provide their employees. Product and company information is available at www.securitycoverage.com.
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Press Release Contact Information:
Teisha Welsh
SecurityCoverage, Inc.
Marketing Manager
230 2nd Street SE, Suite 312
Cedar Rapids, IA
USA 52401
Voice: 319-298-4700
Website: Visit Our Website |
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